Shipping policy
Standard shipping
RAD offers free standard ground shipping on eligible parts orders of $250 or more shipped within the contiguous United States. Eligibility is based on the merchandise subtotal after discounts and before taxes. RAD will select the carrier and standard-ground service.
Shipping for eligible orders below $250 is calculated at checkout. Expedited shipping, when available, is charged separately and is not included in the free-shipping offer.
Free shipping does not apply to:
- Engines, transmissions or complete powertrain packages
- Products requiring truck freight
- Oversized or unusually heavy products
- Hazardous materials
- Shipments to Alaska, Hawaii, Puerto Rico, U.S. territories or destinations outside the United States
Applicable shipping charges for excluded products or destinations will be shown at checkout or quoted separately before the order is completed.
Processing and delivery
In-stock products normally ship within one to three business days. Products shipped directly from a supplier, special-order products and backordered products may require additional processing time. If an order encounters a material delay, RAD will contact the customer using the information provided with the order.
Orders containing multiple products may arrive in separate shipments or from more than one location. Customers will not be charged additional shipping when RAD chooses to split an eligible order.
Carrier transit times are estimates and are not guaranteed by RAD. A signature may be required for high-value shipments.
Truck freight
Engines, transmissions, complete powertrain packages and other large products ship by truck freight and do not qualify for free shipping. Freight is quoted individually based on the destination, shipment dimensions and weight, commercial or residential delivery, liftgate requirements and other delivery conditions.
Freight customers must inspect the shipment before signing the carrier’s delivery receipt. Visible damage or missing pieces must be written on the delivery receipt. Photograph the shipment and packaging and contact RAD immediately if damage or a shortage is discovered.
Shipping problems
Please verify the shipping address before completing the order. Additional carrier charges resulting from an incorrect address, refused delivery or unsuccessful delivery attempt may be charged to the customer.
If a parcel arrives damaged, incomplete or with the wrong product, retain all packaging and contact RAD within five calendar days after delivery. RAD will review the issue and arrange the appropriate carrier claim, replacement, return or refund.