Refund policy
Returns
RAD accepts eligible returns requested within 30 calendar days after delivery. Before returning any product, please contact us at support@rad-power.com with your order number, the product being returned and the reason for the return. Returns sent without prior authorization may be refused.
To qualify for a return, the product must be new, unused, uninstalled and unmodified, with all original packaging, labels, instructions, accessories and components. Products must be returned in condition suitable for resale as new. Kits and bundles must be returned complete.
Approved customer-choice returns are subject to a 20% restocking fee. The customer is responsible for return shipping. Original shipping charges are nonrefundable. If the original order qualified for free or promotional shipping, RAD’s actual outbound shipping cost will be deducted from the refund.
Approved returns must be shipped within 14 days after return authorization is issued. The customer is responsible for packaging the return properly and for any loss or damage during return transportation. We recommend using a trackable and insured shipping service.
Non-returnable products
The following products are not eligible for ordinary return:
- Products that have been installed, connected, powered, programmed, tuned, modified or damaged
- Electrical or electronic products after a manufacturer’s tamper seal has been broken
- Products missing packaging, instructions, accessories or other supplied components
- Special-order, custom-built, made-to-order or discontinued products
- Clearance, open-box or final-sale merchandise
- Gift cards
- Labor, dyno testing, tuning and other completed services
Complete powertrain packages, engines, transmissions and other custom-built products are governed by the cancellation, deposit, warranty and return terms stated in their individual proposal or sales agreement and are not covered by this general return policy.
Incorrect, damaged or defective products
If RAD shipped the wrong product or your order arrived damaged or incomplete, contact us within five calendar days after delivery. Please retain the product, packaging and shipping materials and provide photographs when requested. When the problem resulted from RAD or the carrier, no restocking fee will apply and RAD will arrange the appropriate replacement, return or refund.
Products that have been installed or used and are believed to be defective are handled as warranty claims rather than ordinary returns. Warranty coverage and the available remedy are determined by the applicable manufacturer or RAD product warranty.
Cancellations and refunds
Orders canceled before processing or supplier fulfillment begins may be refunded without a restocking fee. Once an order has entered fulfillment, been submitted to a supplier or shipped, the standard return terms apply.
Refunds are issued to the original payment method after the returned product has been received, inspected and approved. Please allow up to seven business days after inspection for RAD to process the refund. Financial institutions may require additional time to post the credit.
Refused or undeliverable shipments will be treated as customer returns. Return freight, carrier fees, outbound shipping costs and the applicable restocking fee may be deducted from the refund.